Job Analysis & Talent Management (Dessler text)

Learning Goal: I’m working on a management writing question and need an explanation and answer to help me learn.

Read HR in Action Case Incident 2: Carter Cleaning Company: The Job Description on p. 118.

Answer the following questions with a minimum of 350 words (total):

4-17. Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate?

4-18. How should Jennifer go about collecting the information required for the standards, procedures, and job description?

4-19. What, in your opinion, should the store manager’s job description look like and contain?

Supplemental Resources

These resources complement this learning objectives:

  • What can you tell from Web sites such as about how Cheesecake Factory recruits and selects employees? The Cheesecake Factory utilizes a variety of recruitment strategies to fill its many varied openings. The Web site highlights the need for skilled workers who enjoy working in a fast-paced, yet friendly environment. The Web site also indicates the opportunity for advancement for staff who would like to make a career at the Cheesecake Factory.


  • Your boss has asked you to find an executive recruiter who can help your company hire a sales manager for a chemical engineering company. You can use sites such as to find such recruiters. Can you identify three recruiters listed on the Directory?
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