BUS-101-001 – Intro To Business

STUDY GUIDE FOR CHAPTERS 5-10

 

 

Ch. 5

-4 functions of management

-4 types of planning

-SWOT components

-Mission statement

-Managerial hierarchy/pyramid

-Elements of controlling

-5 managerial skills

-Corporate culture

Ch. 6

-Job specialization

-Organization chart/Chain of command

-Managerial hierarchy-3 levels

-Centralization/decentralization of decision-making

-Span of control

-Tall vs flat org

-Matrix and virtual corporations

-5 ways of departmentalization

-Informal communication

Ch. 7

-What is “operations management”?

-Difference between make-to-stock and make-to-order

-4 types of facility layouts

-Inventory management/Lean production/JIT

-PERT/Critical path method vs GANTT

Ch. 8

-“Big Five” personality traits

-Frederick Taylor’s classical theory of motivation/scientific management

-Hawthorne Effect

-Maslow’s Hierarchy of Needs (Know all 5 levels)

-Herzberg’s motivating factors (Motivators & Hygiene)

-Job enrichment/job rotation

-Theory X & Y

-Expectancy, Reinforcement, MBO& Equity Theories

Ch. 9

-Know the 5 kinds of power

-Trait approach vs Behavioral approach to leadership

-Transformational vs transactional

 

 

 

 

 

 

 

 

Ch. 10

-What is the importance of human resource management (HRM)

-Know the HR Planning process

-Job analysis/job description/job specification

-Recruitment/employee selection/testing/background checks

-Training & developing-know different types of training & programs

-Performance appraisal

-Types of compensation & fringe benefits (flextime, compressed work week, job sharing etc)

-Title VII of the Civil Rights Act of 1964

-Employment at Will

-Harassment

-Early purpose of labor unions

-Collective bargaining

-Mediation vs arbitration

-Union vs Management tactics used

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