Use of this template is required. Do not alter the formatting; simply fill in the content as explained below. Failure to submit the assignment using this template will result in zero points.
For this week’s assignment, you work for 504 Technologies as a manager for the Tech Support team. Cindy Lou Doolittle and Manny Sanchez work in your department and had an argument several days ago that has spiraled out of control. This started when Cindy Lou told a customer to change some default settings in his 504 software. The call unfortunately dropped, and when the customer called back, Manny answered the phone and told him not to change the default settings. The customer got frustrated and began yelling at Manny. Ultimately, you had to get on the phone with the customer to resolve the issue and calm the customer down.
Even though the issue was resolved, Cindy Lou and Manny are now quite unfriendly towards each other. If they have to talk to each other, the language is curt and cold. There have been some rumors of one or both of them getting fired – but you have no intention of doing that. You need for both of these valuable employees to simply get back to work and move past this event. Instead of calling a meeting, you decide to send them a memo that you hope will solve the problem.
Find an online source that explains some mediation techniques and then pick some of the ideas to apply them to the situation.
In the memo template, insert the two employees’ full names in the “to” section, your full name in the “from” section, and appropriate content in the “re” (regarding – a subject line) and “date” sections.
Under the line, provide the following:
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