Cis 500 ucertify quiz: 7. service design roles week 5

Quiz: 7. Service Design Roles, 1 of 19
Q: How frequently should CAB meetings be held?




As required
Quiz: 7. Service Design Roles, 2 of 19
Q: Which of the following activities should a service owner undertake?

1. Representing a specific service across the organization
2. Updating the known error database with details of errors that have been identified for the service
3. Attending the CAB meeting to discuss changes to the service
4. Attending service reviews with the business

1, 2, and 3 only

1, 3, and 4 only

1 and 2 only

All the answers are correct
Quiz: 7. Service Design Roles, 3 of 19
Q: Which of the following roles is responsible for a particular service within an organization?

The Service Continuity Manager

The Service Level Manager

The Business Relationship Manager

The Service Owner
Quiz: 7. Service Design Roles, 4 of 19
Q: Which of the following statements about the RACI model is true?

It records Configuration Items (CI).

It defines roles and responsibilities.

It performs performance analysis.

It monitors services.
Quiz: 7. Service Design Roles, 5 of 19
Q: What does RACI stand for?

Review, Authorize, Consult, Inform

Recorded, Assessed, Consulted, Informed

Responsible, Accountable, Consulted, Involved

Responsible, Accountable, Consulted, Informed
Quiz: 7. Service Design Roles, 6 of 19
Q: Which role should update process documentation following a change?

The change manager

The process manager

The knowledge manager

The process owner
Quiz: 7. Service Design Roles, 7 of 19
Q: Which of the following is not one of the responsibilities of a service owner?

Designing the metrics for the process and ensuring that these provide the necessary information to judge the effectiveness and efficiency of the process

Communicating with the customer as required on all issues regarding the delivery of the service

Being the escalation (notification) point for major incidents affecting the service

Representing the service across the organization and attending service review meetings with the business.
Quiz: 7. Service Design Roles, 8 of 19
Q: Who is responsible for ensuring the right numbers of staff are assigned to the various roles within the process and that they understand what is required of them?

Process owner

Process manager

Process practitioner

Service owner
Quiz: 7. Service Design Roles, 9 of 19
Q: The RACI model is used to __________.

Define roles and responsibilities

Manage Configuration Items (CI)

Monitor services

Performance analysis
Quiz: 7. Service Design Roles, 10 of 19
Q: What is the RACI model used for?

Defining the roles and responsibilities for a process

Defining the different responsibilities of the service owner and the process owner, manager, and practitioner

Defining the process requirements for a new service

Risk assessment for each configuration item
Quiz: 7. Service Design Roles, 11 of 19
Q: Which of these statements is not true?

There may be several process managers for each process.

There may be several process owners for each process.

Every process must have a process manager.

There may be several process practitioners for each process.
Quiz: 7. Service Design Roles, 12 of 19
Q: What does RACI stand for?

Linear Responsibility Chart

Responsible Accountable Consulted Informed

RACI matrix

Responsibility Assignment Matrix
Quiz: 7. Service Design Roles, 13 of 19
Q: Which of the following is true?

Accountability can be shared.

There may be more than one person responsible.

Someone must always be consulted for each process step.

The process owner is the person informed for every process step.
Quiz: 7. Service Design Roles, 14 of 19
Q: Which of the following is a valid role in the RACI matrix?




Quiz: 7. Service Design Roles, 15 of 19
Q: Who is responsible for producing evidence that the process activities have been carried out correctly, in the form of records?

Process manager

Process practitioner

Process owner

Service owner
Quiz: 7. Service Design Roles, 16 of 19
Q: Which of the following versions of the RACI is used by Project Management Institute (PMI)?




Quiz: 7. Service Design Roles, 17 of 19
Q: Who does ITIL say is responsible for identifying improvements to a process?

1. The service owner
2. The process improvement manager
3. The process manager
4. The process owner

1 and 2 only

3 and 4 only

All the answers are correct.

4 only
Quiz: 7. Service Design Roles, 18 of 19
Q: Which of the following is the responsibility of a Process Owner?

Monitoring and improving the process

Use tools to support the process

Ensuring that targets specified in a SLA are met

Carrying out activities defined in the process
Quiz: 7. Service Design Roles, 19 of 19
Q: Which of the following versions of RACI centralizes decision making and clarifies who can re-open discussions?





Essay Help
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.


Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.


Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.


Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.


Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.