Submit a 2–3-page paper that addresses the following questions. Your paper should follow APA style, be double-spaced with one-inch margins, and include a title page and reference list.
What is Webuttik?
Webbutik is an online retailer specializing in women’s and men’s apparel and shoes. Webbutik’s leadership have decided to invest resources to improve the online retail experience for customers in order to stay competitive in the online retail marketplace. Before leaders can invest necessary resources into fixing the company website, they have to address the immediate problem of poor customer service and the impending mass exodus of customer service reps before the holiday season.
The leaders decide to hire a consultant (YOU) to develop a Talent Management Plan for customer service representatives and customer service managers. The Talent Management Plan would detail strategies and approaches to address the following goals:
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