Working with Challenging Emotions

Learning Goal: I’m working on a sociology multi-part question and need an explanation and answer to help me learn.

Because we work with people, we will often see our clients experience various emotions. One of the most challenging may be dealing with an angry client. Because we are insightful, we realize that anger is a secondary emotion, a response to hurt, or some other more complicated emotion. It is our job to help our clients understand why they are angry and move towards creating solutions. In this assignment, you will practice disarming anger and create a visual to keep for future reference.


  1. Formulate six reasons why a client might be angry or upset. For each reason, create an “I message” to respond to their situation. For example, a client might be angry because they do not understand what is expected of them.
  2. Reflect on working with challenging or emotional clients.
  3. Explain the importance of disarming anger
  4. Discuss the importance of understanding clients’ behaviors. What are some internal and external reasons for behavior? Choose three and explain.
  5. What are two strategies you might use when disarming anger or when working with a challenging client?
  6. Identify any potential mistakes you can make when disarming angry clients.
  7. Create an original visual that will remind you the steps to use an “I message” or disarm anger.

Your visual must include both visual and written reminders. It should be an original creation and any graphics or included text if not original must be cited. You may create a graphic organizer, meme, learning map, sequence chart, timeline, start organizer etc. A google search of visual organizers will yield many options.


Your completed paper must be at least 3-4 pages long. All text must be in size 12 Times New Roman Font and double spaced. You must use one source from this week’s readings, or an additional source from your own research. All sources used must be in APA format, including a title and reference page.

Your visual must include both visual and written reminders. It should be an original creation, and any graphics or included text, if not original, must be cited. You may create a graphic organizer, meme, learning map, sequence chart, timeline, start organizer etc. A google search of visual organizers will yield many options.

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