Students are required to conduct a study on an organization of their choice by visiting the company’s website. Then, students are required to perform the following tasks:
2.1 Select any Two (2) departments from 1.2 above, identify One (1) suitable information system (e.g., Customer relationship management system) used for each of the 2 chosen department. You should also explain how each of the two information systems can be used to help in reducing the operational costs within the departments.
2.2 Identify and describe in detail ONE (1) existing feature/function provided by the information systems you have chosen in task 2.1.
2.3 Discuss the benefits and limitations of the chosen information systems from task 2.1.
2.4 Analyze the impacts, of the chosen information systems from task 2.1, on the organization/society/employees/customers/environment etc…
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