A review of the effects of emerging contaminants in wastewater and options for their removal

-kpi (key performance inidicator)

Instead if just keepings score, business can use data and predictive algorithms to improve kpi



  • customer experience
  • opertations
  • employee experience
  • business models
  • the digital platform



avoid siloed solution (principle 5)

siloed solution doesn’t help company as a whole

biggest challenge: management change, department change

standardize the solution


process to identify what digital initiative are you going to do first

breakdown the silos   ( how to decide what to do first: what can bring quick win)

quick win offers: recognition, support, funding, credibility

moon shot”:对应“quick win”的,就是要花很长时间很大cost才能弄成的东西

(quick win: high feasibility initiative, low value

kill zone: low value potential

moonshot: low feasibility, high value)


Reimagine your place in the world

Philips: Electronics == healthcare


Company across the ecosystem can collbarate to increase efficiency and productivity


digital transformation is digital disruption


you can use privilege insights to systematically strengthen your value propositions, capabilities systems, and product, service


privilege means building the system with permission


cookies. Build the system means connect it across silos

Legacy business/ analog/Pre-digital into the digital interconnected: breaking down the silos and joint research.



make your organization outcome-oriented

center of excellence : bring together various organizational resource into 1 unit


value proposition: changing customer need


the only way to succeed is to have employ deep inside the organization and the ecosystem continuously contribute and innovate



Connect their purpose to the company’s pur pose; make sure they can contribute and be part of the solution; offer them a sense of community; help them develop the skills and experiences they need; and give them the time and resources required to build the company’s differen- tiating capabilities.

ex: Fedex



Social Contract: (pwc) employees take the training and tranformation technology from companies




Acute Disruption Vs. Chronic Disruptions:

Acute Disruption(Black Swan Event): Sudden and severe, Obvious symptom, accelerates digital transformation

Chronic Disruptions (weak signal): build up problem, their immediate problem can be subtle and easily overlooked



Disruption and transformation is a continuous process



niblesness: pivot, move quick

3 Vs for Strategic Nimbleness:

Vigilance: Facing reality

Versatility: Creating options

Velocity: Re-organizing for speed



scalbility( 可拓展的): cloud

The ability to rapidly shift the capacity and service level


stability: provide the stability as a manager

the ability to maintain operational excellence under pressure


optionality: ecosystem (partnership)

ability to leverage the capability of other companies.

be careful who you partner with  eg:Publix- instacart




Ikea: CDO stands for what company


Why Microsoft lost its way: management problem (Steve Ballmer), leadership involvement Nadella

What is salesforce: customer relationship management


Network effect: all about customer (demand side)






​​Customers As Mass Market; Now As Dynamic Network •

Communications: • From One-Way (Firm Would Broadcast To Customers) • Now, Communications Are Two-Way •

From The Firm Being The Key Influencer; Now Customers Are The Key Influencers


  • Before: Competition Within Defined Industries;
  • Now: Competition Across Fluid Industries
  • Before: Clear Distinctions Between Partners and Rivals;
  • Now: Blurred Distinctions Between Partners And Rivals
  • Now: Platforms With Partners Who Exchange Value


Data Is Now Continuously Generated Everywhere

  • Before: The Challenge Of Data Was Storing and Managing It
  • Now: Challenge Of Data Is Turning It Into Valuable Information
  • Before: Data Was Managed In Operational Silos (Customer Service Dept, Accounting Dept, Engineering Dept, Sourcing Dept, Marketing Dept, etc)
  • Now: Value of Data Is Connecting It Across Silos
  • Now: Data is A Key Intangible Asset For Value Creation



Before: Decisions Made Based On Intuition and Seniority

  • Now: Decisions Made Based On Testing and Validating
  • Before: Testing Ideas Was Expensive, Slow and Difficult
  • Now: Testing Ideas is Cheap, Fast and Easy
  • Before: Experiments Conducted Infrequently, Only By Experts
  • Now: Experiments Conducted Constantly, by Everyone
  • Before: Focus Was On The ‘Finished Product’
  • Now: Focus Is On Minimum Viable Prototypes and Iteration After Launch


Before: Value Proposition Defined By Industry

  • Now: Value Proposition Defined By Customer’s Changing Needs
  • Before: Optimize Your Business Model As Long As Possible
  • Now: Evolve Before You Must, In Order To Stay Ahead Of The Curve



It Is All About The Customer, No Longer About The Firm






After midterm


Tandon #80  ==   #33

Power of the platform (network effect, becomes part of NYU)


How to improve within the platform?

  • More funding for research
  • better faculty (phd only)


Companies already in the platform, how to improve?


Digital masters

  • Digital capability- innovate technology
  • Leadership capability – management the technology


Internet of things (IOT)

smart connected devices (sensor data)

or smart connected products (Alexa, apple watch, connected home)


AI = Artificial intelligence


VI = Virtual reality


AR = Augmented reality


5G = Wireless


Non-linear technologies have to converge AI, VI, AR, 5G


Transforming the customer experience

  • experience design- customer experience human/factor UX


  • customer intelligence – personalization
  • emotional engagement


Transforming Operations – implementation of transformation technologies


IOT = Internet of Things

Smart connected devices or smart connected products


AR = Augmented Reality

VR = Virtual Reality


Digital Twins



Blockchain –  Decentralized Digital ledger (tamper proof)


augmentation: easy task will be automated

difficult task will be handled

robots will supplement worker


future  reading    reskilling

ex: self-drive truck


box 1 = manage the preset

box 3 = create the future




Core- backoffice


Externally facing – connects customer


Data – analytics


In 2022, IT is major player. They lead digital initiatives


The IT department did not have a seat at the table, why? Not involved


multi-sided platform (amazon aws


sensor in tires ( new revenue stream), why?  (Goodyear invest millions dollar, how to get return on investment

  • sell to insurance companies


How do insurance companies ROI?



Florida- no auto inspection





CDO (Chief digital officer)




Box1= manage the present

Box2= selectively forget the past

Box3= create the future


Amazon box1= online book seller

box 3=aws

Now, box1 = aws


CNN+  (management failure)


take way is about the management (box 3)


IT needs a seat at the table


Digital companies deal with Unions  (Amazon, Starbucks)

Starbucks doing horrible job









Essay Help
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.


Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.


Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.


Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.


Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.