A review of the effects of emerging contaminants in wastewater and options for their removal

-kpi (key performance inidicator)

Instead if just keepings score, business can use data and predictive algorithms to improve kpi

 

Transforming

• customer experience
• opertations
• employee experience
• business models
• the digital platform

 

 

avoid siloed solution (principle 5)

siloed solution doesn’t help company as a whole

biggest challenge: management change, department change

standardize the solution

 

process to identify what digital initiative are you going to do first

breakdown the silos   ( how to decide what to do first: what can bring quick win)

quick win offers: recognition, support, funding, credibility

moon shot”:对应“quick win”的，就是要花很长时间很大cost才能弄成的东西

（quick win： high feasibility initiative, low value

kill zone: low value potential

moonshot: low feasibility, high value)

 

Reimagine your place in the world

Philips: Electronics == healthcare

 

Company across the ecosystem can collbarate to increase efficiency and productivity

 

digital transformation is digital disruption

 

you can use privilege insights to systematically strengthen your value propositions, capabilities systems, and product, service

 

privilege means building the system with permission

 

cookies. Build the system means connect it across silos

Legacy business/ analog/Pre-digital into the digital interconnected: breaking down the silos and joint research.

 

 

make your organization outcome-oriented
 

center of excellence : bring together various organizational resource into 1 unit

 

value proposition: changing customer need

 

the only way to succeed is to have employ deep inside the organization and the ecosystem continuously contribute and innovate

 

 

Connect their purpose to the company’s pur pose; make sure they can contribute and be part of the solution; offer them a sense of community; help them develop the skills and experiences they need; and give them the time and resources required to build the company’s differen- tiating capabilities.

ex: Fedex

 

 

Social Contract: （pwc） employees take the training and tranformation technology from companies

 

 

 

Acute Disruption Vs. Chronic Disruptions:

Acute Disruption(Black Swan Event): Sudden and severe, Obvious symptom, accelerates digital transformation

Chronic Disruptions （weak signal）: build up problem， their immediate problem can be subtle and easily overlooked

 

 

Disruption and transformation is a continuous process

 

 

niblesness: pivot, move quick

3 Vs for Strategic Nimbleness:

Vigilance: Facing reality

Versatility: Creating options

Velocity: Re-organizing for speed

 

 

scalbility( 可拓展的）: cloud

The ability to rapidly shift the capacity and service level

 

stability: provide the stability as a manager

the ability to maintain operational excellence under pressure

 

optionality: ecosystem (partnership)

ability to leverage the capability of other companies.

be careful who you partner with  eg：Publix- instacart

 

 

 

Ikea: CDO stands for what company

 

Why Microsoft lost its way: management problem (Steve Ballmer), leadership involvement Nadella

What is salesforce: customer relationship management

 

Network effect: all about customer (demand side)

 

 

 

 

Slide:

​​Customers As Mass Market; Now As Dynamic Network •

Communications: • From One-Way (Firm Would Broadcast To Customers) • Now, Communications Are Two-Way •

From The Firm Being The Key Influencer; Now Customers Are The Key Influencers

 

• Before: Competition Within Defined Industries;
• Now: Competition Across Fluid Industries
• Before: Clear Distinctions Between Partners and Rivals;
• Now: Blurred Distinctions Between Partners And Rivals
• Now: Platforms With Partners Who Exchange Value

 

Data Is Now Continuously Generated Everywhere

• Before: The Challenge Of Data Was Storing and Managing It
• Now: Challenge Of Data Is Turning It Into Valuable Information
• Before: Data Was Managed In Operational Silos (Customer Service Dept, Accounting Dept, Engineering Dept, Sourcing Dept, Marketing Dept, etc)
• Now: Value of Data Is Connecting It Across Silos
• Now: Data is A Key Intangible Asset For Value Creation

 

 

Before: Decisions Made Based On Intuition and Seniority

• Now: Decisions Made Based On Testing and Validating
• Before: Testing Ideas Was Expensive, Slow and Difficult
• Now: Testing Ideas is Cheap, Fast and Easy
• Before: Experiments Conducted Infrequently, Only By Experts
• Now: Experiments Conducted Constantly, by Everyone
• Before: Focus Was On The ‘Finished Product’
• Now: Focus Is On Minimum Viable Prototypes and Iteration After Launch

 

Before: Value Proposition Defined By Industry

• Now: Value Proposition Defined By Customer’s Changing Needs
• Before: Optimize Your Business Model As Long As Possible
• Now: Evolve Before You Must, In Order To Stay Ahead Of The Curve

 

 

It Is All About The Customer, No Longer About The Firm

 

 

 

 

 

After midterm

 

Tandon #80  ==   #33

Power of the platform (network effect, becomes part of NYU)

 

How to improve within the platform?

• More funding for research
• better faculty (phd only)

 

Companies already in the platform, how to improve?

 

Digital masters

• Digital capability- innovate technology
• Leadership capability – management the technology

 

Internet of things (IOT)

smart connected devices (sensor data)

or smart connected products (Alexa, apple watch, connected home)

 

AI = Artificial intelligence

 

VI = Virtual reality

 

AR = Augmented reality

 

5G = Wireless

 

Non-linear technologies have to converge AI, VI, AR, 5G

 

Transforming the customer experience

• experience design- customer experience human/factor UX

 

• customer intelligence – personalization
• emotional engagement

 

Transforming Operations – implementation of transformation technologies

 

IOT = Internet of Things

Smart connected devices or smart connected products

 

AR = Augmented Reality

VR = Virtual Reality

 

Digital Twins

 

 

Blockchain –  Decentralized Digital ledger (tamper proof)

 

augmentation: easy task will be automated

difficult task will be handled

robots will supplement worker

 

future  reading    reskilling

ex: self-drive truck

 

box 1 = manage the preset

box 3 = create the future

 

04/15

 

Core- backoffice

 

Externally facing – connects customer

 

Data – analytics

 

In 2022, IT is major player. They lead digital initiatives

 

The IT department did not have a seat at the table, why? Not involved

 

multi-sided platform (amazon aws

 

sensor in tires ( new revenue stream), why?  (Goodyear invest millions dollar, how to get return on investment

• sell to insurance companies

 

How do insurance companies ROI?

 

 

Florida- no auto inspection

 

 

04/29

 

CDO (Chief digital officer)

 

KPIs

 

Box1= manage the present

Box2= selectively forget the past

Box3= create the future

 

Amazon box1= online book seller

box 3=aws

Now, box1 = aws

 

CNN+  (management failure)

 

take way is about the management (box 3)

 

IT needs a seat at the table

 

Digital companies deal with Unions  (Amazon, Starbucks)

Starbucks doing horrible job