Customer experience | Management homework help

Topic of assignment EA sports

need to answer the questions according to this topic.   

What open-ended questions and perception metrics would you ask to support the key measurement.

What do you feel about the customer service you received?Why might you use this product or service again?What do you like best about your experience?What influences your purchase or ordering decision?What do you think the company can do to improve your experience?What are your primary questions or concerns about this product or service?What do you prioritize when shopping online?Who would you recommend this product or service to?How well does this product or service meet your needs?How do you prefer a customer service team handles your possible complaints?

When you look at all the information together, what is your strategy?

–  

Here is an example of a strategy:

We want to increase customer loyalty as measured by NPS to drive lower churn rates and a greater share of wallet. This will require the redesign of the current experience supported by a closed-loop customer engagement program.

Essentially, for the strategy, document 1) what are you doing, 2) how will you know you are succeeding and 3) how do you drive continuous improvement.

Identify the key plans required to ensure the achievement of the strategy. (Plans will be detailed in Exercise 8, Governance).

Identify the elements of each of the strategic plans that the governance team will coordinate (but not own).

Are there enterprise initiatives?

– individuals create – – access and use- – Modify – – retire data –

What are the KPI’s?

– Customer Effort Score (CES)- Total Sum of Customer Effort Survey Scores / Number of Survey Responses = Customer Effort Score- If you’re using Emoticons or a simple Agree or Disagree scale, you can subtract the number of negative responses from the positive responses. The neutral responses can be ignored. This is similar to how Net Promoter Score (NPS)is calculated.- % “Happy” Customer Effort Survey responses / % “Unhappy” Customer Effort Survey responses = Customer Effort Score-  

Who is on the Customer Advisory Council?

– Managers 

How often will they meet, what is the agenda?

Essay Help
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.